1. Introduction

Welcome to Saan Designs. These Terms & Conditions (“Terms”) govern your access to and use of our website www.saandesigns.com (the “Website”), operated by Saan Designs (“we,” “our,” or “us”), a luxury fine-textile brand rooted in heritage craftsmanship since 1972.

These Terms apply to all visitors, customers, and users of the Website. By continuing to browse or placing an order, you agree to comply with and be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Exchange Policy, all of which are incorporated herein by reference.

We reserve the right to amend these Terms at any time. Continued use of the Website after any changes constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to use our Website and make purchases. By accessing the Website, you represent and warrant that:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding agreement;
• You will use the Website only for lawful purposes and in accordance with these Terms;
• All information you provide to us is accurate, complete, and current.

3. Account Registration

You may browse our Website without registering. However, certain features such as order tracking, wishlists, and exclusive offers require you to create an account. When registering, you agree to:

• Provide accurate and truthful information;
• Keep your login credentials (username and password) strictly confidential;
• Notify us immediately at [Insert Email] if you suspect any unauthorised access to your account;
• Accept full responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate your account at our sole discretion if we suspect a breach of these Terms, fraudulent activity, or any misuse of the Website.

4. Products & Descriptions

Saan Designs offers a curated collection of luxury fine textiles including shawls, stoles, scarves, apparel, and corporate gifting products. We take great care to present our products accurately; however:

• Product images are for illustrative purposes. Colours, textures, and dimensions may vary slightly due to photography, screen calibration, or the handcrafted nature of our products.
• All handcrafted and hand-embroidered pieces are unique minor variations in weave, embroidery, or finish are a hallmark of authenticity, not a defect.
• Product descriptions, specifications, and availability are subject to change without prior notice.
• We do not guarantee that the Website or its content is error-free at all times. We reserve the right to correct any inaccuracies at any time.

5. Pricing & Payments

5.1 Prices

All prices listed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise. Prices are subject to change without notice.

5.2 Payment Methods

We accept a variety of payment methods including credit/debit cards, UPI, net banking, digital wallets, and Cash on Delivery (COD) where available. All transactions are processed through secure, third-party payment gateways.

5.3 Order Confirmation

Placement of an order does not constitute a binding contract until you receive an official order confirmation from us via email or WhatsApp. We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud, pricing errors, or stock unavailability.

5.4 Currency

Prices are displayed in INR. International orders, if applicable, will be settled in INR at the time of checkout. Any currency conversion charges are borne by the customer.

6. Ordering & Order Cancellations

Once an order is placed and confirmed, it enters our processing queue. Please review the following:

• Cancellations must be requested within 24 hours of placing the order by contacting us via email or WhatsApp.
• Orders that have already been dispatched cannot be cancelled.
• We reserve the right to cancel any order we deem suspicious, spam, or that violates these Terms, without prior notice.
• In case of cancellation by Saan Designs, a full refund will be initiated within 7–10 business days to the original payment method.

7. Shipping & Delivery

We ship across India and, subject to availability, internationally. Delivery timelines, charges, and conditions are governed by our Shipping Policy, available at www.saandesigns.com/pages/shipping-policy. Key points:

• Domestic orders are typically delivered within 5–10 business days.
• International delivery timelines and charges vary by destination.
• Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.
• We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.
• Ensure your delivery address is accurate at the time of ordering. Saan Designs is not liable for failed deliveries due to incorrect address details provided by the customer.

8. Returns, Exchanges & Refunds

Our Returns & Exchange Policy is available at www.saandesigns.com/pages/returns-exchange. In general:

• Returns or exchanges are accepted within [X] days of delivery, subject to the product being unused, unwashed, and in its original packaging with all tags intact.
• Sale items, customised/bespoke orders, and corporate gifting orders are non-returnable and non-refundable unless the product is defective or damaged.
• In case of a defective product, please contact us within 48 hours of receipt with photographs as proof.
• Approved refunds will be processed within 7–10 business days to the original payment method.

9. Corporate Gifting & Bespoke Orders

Saan Designs offers bespoke corporate gifting solutions for businesses, events, and special occasions. For all corporate and customised orders:

• A minimum order quantity (MOQ) may apply. Please contact us for details.
• Customised or personalised orders require advance payment or a confirmed purchase order.
• Lead times for bespoke orders vary based on complexity and volume timelines will be confirmed at the time of order.
• Cancellations on bespoke orders are not accepted once production has commenced.
• Corporate clients are bound by these Terms in addition to any separately agreed commercial terms.

10. Intellectual Property

All content on the Website — including but not limited to text, graphics, photographs, product designs, logos, collection names, and brand identity  is the exclusive property of Saan Designs and is protected under applicable intellectual property laws.

You are permitted to:

• View and browse Website pages for personal, non-commercial use;
• Print or download pages for personal reference only.

You must NOT:

• Reproduce, redistribute, republish, or commercially exploit any content from the Website without our prior written consent;
• Use our brand name, logo, or product imagery for any purpose without authorisation;
• Claim ownership of or misrepresent any content originating from Saan Designs.

11. Acceptable Use

You agree not to use the Website in any manner that is unlawful, harmful, or disruptive. Specifically, you must not:

• Use the Website for any fraudulent, illegal, or harmful purpose;
• Attempt to gain unauthorised access to any part of the Website or its systems;
• Upload or transmit any virus, malware, or malicious code;
• Engage in scraping, data mining, or automated data collection without our written consent;
• Post or transmit content that is defamatory, offensive, obscene, or in violation of any third-party rights;
• Impersonate any person, entity, or misrepresent your affiliation with Saan Designs.

Violation of these conditions may result in immediate account suspension, order cancellation, and/or legal action.

12. Disclaimer of Warranties

The Website and all its content are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. Saan Designs does not warrant that:

• The Website will be uninterrupted, error-free, or free from viruses;
• All product information is complete, accurate, or current at all times;
• Any specific result or outcome will be achieved through use of the Website.

To the fullest extent permitted by applicable law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, Saan Designs and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Website;
• Any errors or omissions in Website content;
• Delays or disruptions in delivery due to third-party logistics partners;
• Unauthorised access to or alteration of your data.

Our total liability in any matter arising out of or related to these Terms shall not exceed the amount paid by you for the specific order giving rise to the claim.

14. Third-Party Links & Services

Our Website may contain links to third-party websites (including social media platforms and payment gateways). These links are provided for your convenience only. Saan Designs has no control over, and assumes no responsibility for, the content, privacy practices, or terms of any third-party sites. Accessing third-party links is at your own risk.

15. Privacy

Your use of the Website is also governed by our Privacy Policy, available at www.saandesigns.com/pages/privacy-policy. By using the Website, you consent to the collection and use of your personal information as described therein.

16. Cookies

By using our Website, you consent to our use of cookies in accordance with our Privacy Policy. You may disable cookies through your browser settings; however, doing so may affect your experience on the Website.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in [Insert City], India.

Country of Origin of all Saan Designs products: India.

18. Severability

If any provision of these Terms is held to be unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining Terms shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Exchange Policy, constitute the entire agreement between you and Saan Designs with respect to your use of the Website and supersede all prior agreements or understandings.

20. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us:

• Email: Info@saandesigns.com
• Phone: +91-9999939181
• Address: 73 C/1, Khirzrabad, New Friends Colony, New Delhi - 110025, India

We aim to respond to all queries within 3–5 business days. Our team is happy to assist you in finding the best resolution.