1. Introduction

Saan Designs (“we,” “our,” or “us”) operates the website www.saandesigns.com (the “Website”), through which we offer luxury fine textiles, handcrafted collections, and corporate gifting services, exemplifying heritage and craftsmanship since 1972.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Website, make a purchase, or interact with us in any way. By using our Website or services, you agree to the practices described in this policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the Website.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our Website, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including city, state, PIN code, and country)
• Payment information (processed securely through third-party payment gateways)
• Account login credentials (if you register an account)
• Communication preferences and gifting details

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on each page, and referral URLs
• Cookies and similar tracking technologies
• Order browsing and wishlist activity

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you interact with our social channels), payment processors, or analytics providers. This information is used in accordance with this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery
• Communicating with you about your orders, returns, exchanges, and customer service queries
• Sending newsletters, promotional offers, and updates about new collections (with your consent)
• Personalizing your shopping experience and showing relevant product recommendations
• Improving our Website, products, and overall customer experience
• Conducting analytics and research to understand how our Website is used
• Preventing fraud, ensuring security, and complying with legal obligations
• Managing corporate gifting orders and bespoke service requests
• Responding to enquiries submitted via contact forms or WhatsApp

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and web beacons) to enhance your browsing experience, remember your preferences, and analyse Website traffic.

Types of cookies we may use:

• Essential Cookies: Required for the Website to function correctly (e.g., shopping cart, login sessions).
• Analytical Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of campaigns.
• Preference Cookies: Remember your language, currency, and other settings.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some features of our Website.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only in the following circumstances:

• Service Providers: Logistics partners, payment gateways, email marketing platforms, and IT service providers who assist us in operating our Website and delivering our services. These parties are contractually bound to keep your information confidential.
• Legal Compliance: When required by law, court order, or government authority, or to protect the rights, property, or safety of Saan Designs, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Analytics Partners: Aggregated, anonymised data may be shared with analytics providers to improve our services.

6. Data Security

We take the security of your personal information seriously. We employ commercially reasonable measures including SSL encryption, secure servers, and access controls to protect your data from unauthorised access, disclosure, or misuse.

However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to use acceptable means of protection, we cannot guarantee absolute security. You share your information at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
• Data Portability: Request your data in a commonly used, machine-readable format.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at the details provided in Section 12.

9. Children's Privacy

Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will promptly delete such information. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately.

10. Links to Third-Party Websites

Our Website may contain links to external websites, including social media platforms (Instagram, Facebook, etc.) and payment gateways. We are not responsible for the privacy practices of these third-party sites. We strongly encourage you to review the privacy policies of any external websites you visit, as we have no control over their content or practices.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, with the updated date reflected at the top of the policy. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our Website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: Info@saandesigns.com
• Phone: +91-9999939181
• Address: 73 C/1, Khirzrabad, New Friends Colony, New Delhi - 110025, India

We aim to respond to all queries within 3–5 business days. Our team is happy to assist you in finding the best resolution.